Frequently Asked Questions

Clinical/Fees/Invoicing/Logistics:

Do you bring all the relevant equipment?


Required rehabilitation tools are brought with the therapist. On occassion patients can trial equipment in between sessions, but later may be signposted for buying their own pieces of equipment if these can be used independently, for example pedal cycles, weights etc. Less frequently, and with your permission, liason with relevant public health services will be required to help try source assessment and provision of specialist pieces of equipment, including manual handling aids, or help given to source these from private providers if needed.




Do you provide invoices/ receipts for insurance purposes?


Yes, your invoice or proof of payment can be emailed from a secure online facility to yourself or named next of kin. Alternatively, paper print outs of these can be provided on request. Please note, not all insurance providers are accepted by the service, please check on initial enquiry.




I live in a city permit zone, can you still come for home visit?


Yes. Please advise of any days/times that restrictions in your zone apply to, and in the first instance booking will be offered out with these periods. Should this not be convenient, or your appointment deemed more urgent, request for any visitor permit book you have may be made, or additional parking charge added to the appointment fee in the event of a pay and display bay needing sought.




What about relevant Physiotherapy licences?


Registration is held with professional body - The Chartered Society of Physiotherapy (CSP), and the statutory regulator - Health and Care Professions Council (HCPC).




Are your services affordable?


Yes, prices are competitive. Appointment times for muscle and joint related pain are also typically longer in comparison to clinic based alternatives. Prices for conditions relating to mobility/falls, cognitive or neurological disorders vary with case complexity, but quotation can be given on initial enquiry. As a rule, any visit out with the perimeter of the Edinburgh bypass will involve an extra £10 travel fee.




How many sessions will I need?


This is dependant on the findings of your initial assessment, and thereafter a proposed treatment plan including guidance on treatment frequency and projection will be discussed with you, and any next of kin involved.